Country Inn & Suites by Radisson, Hagerstown, MD

The one receptionist (Dawn) was so unprofessional and rude. She wouldn’t let my guests go past the lobby because their name wasn’t n their records. But, when I booked and at check in, I was never asked the name or number of guests. When she called up to the room to ask if it was ok for them to come up, she had an attitude with me from the start. Mind you, this was 1:00 in the morning and I was in a dead sleep when the phone rang. She couldn’t hear me, so I got up and went down to the lobby and when I got down there, there was nobody there. So I walked outside to find my guests and couldn’t find them. Walked back inside and she was standing in front of the lobby desk and I asked where they went and she said they already went up. Her and I then got into a pretty heated argument and she followed me the whole over to the elevators yelling at me the whole time and wouldn’t let the elevator close. Then she told me that I was kicked out of the hotel and she was calling the cops. Needless to say, I never heard from her and she never told her boss what happened when I told her the following morning.

Everything about this hotel was perfect! Hotel per the front desk staff has 85 rooms and is appx 12 years old. It looks at most 2 or 3 years old. Room was beautifully decorated and the bed was a dream. Very cozy and comfortable. Food was fresh hot and plentiful. Hotel staff very friendly and accommodating. We've stayed at Country Inns before and they are all the same. You know exactly what you're getting when you book there. When we travel and we see a Country Inn by Raddison it's a done deal. Booked immediately without looking any further We booked this location for a one night layover on our way home. It is exceptionally convenient to I-81 and located in a mall parking lot. There is a very large mall and lots of other rental along with a plethora of eating establishment all around it. You can't beat this location for convenience to local amenities. Also there are about at least a half dozen other hotel right there as well. This how popular it is.

The king size bed and the pillows were very comfortable. The linens were fresh and clean. The room was quiet and the A/C kept the temperature nice and cool during a very hot day. The hotel is in the parking lot of a large mall, which could be convenient. The staff members we encountered were very friendly, efficient and helpful. The fridge and microwave were appreciated, and the coffee at breakfast was very good for hotel coffee. We did not have anything else at the breakfast. The desk and chair were convenient.

Breakfast is awesome! The old lady(forgot her name)in the kitchen and facilitating the breakfast was so friendly and professional. Mr. Jay and they Reception desk with other staff are helpful. They managed to accommodate us despite of not seeing our reservation thru booking.com.

It was ok. Nothing spectacular